Designing a Scalable Healthcare Platform at Amazon
Amazon Pharmacy | One Medical
Amazon Pharmacy, Clinic, and Diagnostics operate at the intersection of care, trust, and scale. I led platform level UX across medication, consultation, and diagnostic journeys, bringing real-time service visibility, results, and follow-up into a cohesive system that reduced fragmentation, increased user confidence, and enabled teams to deliver consistent, compliant experiences in a regulated environment.
Type
Platform UX · Design Systems · Regulated Healthcare
Capabilities
System-Level UX Architecture · Journey Orchestration · Data-Informed Design · Accessibility & Compliance · Cross-Team Enablement
Core Experiences
Medication & Prescription Journeys · Virtual Consultations · Diagnostics Fulfilment & Results · Reorder & Continuity Flows
Deliverables
Interaction Models & Shared Patterns · Scalable UX Foundations · Component Guidelines · Experience Principles
