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Amazon Medical · Healthcare Systems
Pharmacy Experience
Re-architecture
Context
Amazon Medical was scaling pharmacy services across India, requiring a compliant, extensible experience that could support prescriptions, checkout, and post-purchase workflows across multiple care journeys.
My Role
Led UX across a three-phase rollout, partnering with product, engineering, and compliance teams to design a system-first pharmacy experience.
Amazon Medical · Healthcare Systems
Pharmacy Experience Re-architecture
Momentum captures the energy of movement and the elegance of control — a balance between instinct and intention. It’s a study in presence, attitude, and the quiet confidence that comes from owning every step forward.
Context
Amazon Medical was scaling pharmacy services across India, requiring a compliant, extensible experience that could support prescriptions, checkout, and post-purchase workflows across multiple care journeys.
My Role
Led UX across a three-phase rollout, partnering with product, engineering, and compliance teams to design a system-first pharmacy experience.
Phase 01
Foundations
(Pre-Checkout)
Reduced ambiguity in next steps without exposing regulatory complexity
Designed guardrails for prescription-led journeys before purchase
Reduced ambiguity in next steps without exposing regulatory complexity
Phase 02
Transactional Integrity (Checkout)
Re-architected checkout to support regulated data, prescriptions, and fulfillment rules
Balanced speed with safety in a high-stakes healthcare context
Established consistent transactional patterns across pharmacy, clinic, and diagnostics
Phase 03
System Expansion (Post-Checkout)
Introduced a pharmacy-adapted design system layer
Designed post-purchase patterns for refills, status, and continuity of care
Created extensible foundations teams could build on without redesigning core flows
